Commercial Terms of Service

Envato purchases

Purchases made through Envato are governed by the applicable Envato license and item support policy. Updates published for the purchased item remain available to its buyers. The direct-purchase major-version upgrade exclusion does not remove those Envato rights. Support follows the purchase and support-extension dates recorded by Envato.

Redeem a purchase code at Envato activation. The Solo package includes one device activation. Public downloads still require a valid license to run the app. See Envato’s item support policy.

These Commercial Terms of Service ("Terms") form a legally binding agreement between you ("Customer," "User," or "Licensee") and LeoMail ("Company," "we," or "us") governing the acquisition and use of the LeoMail desktop application and associated account services (the "Software"). By purchasing a license, submitting an evaluation trial request, or activating the Software, you agree to these Terms.

1. Commercial License Model & Workstation Allowances

Standard commercial licenses are sold as one-time purchases in USD:

• Solo ($99 USD): Includes 1 authorized desktop workstation activation.
• Professional ($199 USD): Includes 3 authorized desktop workstation activations.
• Business ($299 USD): Includes 5 authorized desktop workstation activations.
• Additional Workstations ($49 USD per unit): Increases an existing license's active device limit. Additional workstation purchases do not renew or extend the technical support period.

Permanent Major-Version Access: Paid standard licenses grant permanent, non-expiring access to the purchased major software family (LeoMail v4.x). Future major-version upgrades (e.g. v5.x) are optional and may carry separate upgrade pricing.

Legacy Customer Protection: Customers who previously purchased lifetime licenses under earlier commercial revisions retain their historical rights, entitlements, device allowances, and terms. No legacy customer is converted to a subscription.

2. Standard Product Support Scope (6 Calendar Months)

Each initial paid commercial purchase includes six (6) calendar months of standard product support. Support commences on the date of your first successful license activation and terminates precisely six calendar months thereafter (using established UTC month-end clipping rules).

Included Support Scope:

• Software installation and initial workstation environment setup
• License key activation, machine binding, and authorized device unbinding
• Guidance regarding documented core features and user interface workflows
• Assistance with supported SMTP relay configuration parameters
• Investigation and troubleshooting of reproducible software defects

Support Exclusions:

• Email copywriting, campaign strategy, or deliverability consulting
• Custom feature engineering, private scripting, or code modifications
• Guaranteed inbox placement, spam filter evasion, or IP warming management
• Managing or resolving account restrictions imposed by third-party SMTP providers
• Unpublished response-time guarantees or emergency on-call commitments

After Support Expiration: When your six-month support window concludes, your desktop software access continues permanently. You maintain access to public user documentation and the customer portal for machine replacements.

3. Evaluation Trials (24 Hours)

LeoMail offers single-workstation evaluation trials. All trial requests require manual staff review and are not issued automatically.

• Activation Clock: The 24-hour evaluation clock begins upon first successful desktop activation, not upon request submission or staff approval.
• Dual Contact: Evaluation instructions are communicated via email and authorized WhatsApp outreach.
• No Automatic Conversion: Trial licenses expire automatically after 24 hours without charge. We do not require payment cards for evaluation trials.

4. Customer Infrastructure & Separate SMTP Costs

LeoMail is a local desktop client, not a hosted mailbox relay. You are required to configure your own outbound SMTP relays or Amazon SES credentials. You are solely responsible for all relay infrastructure charges billed by third-party providers.

5. Payment Processing via Polar

All new commercial software purchases are processed securely through Polar (Polar.sh) as our payment and billing provider. Polar handles payment collection, merchant tax compliance, and order receipts. Access to software licenses is provisioned upon trusted webhook confirmation of payment.

6. White-Label Licensing

White-label builds are delivered via written commercial quotation only. Commercial packages include White Label Business ($1,999 USD, 10 devices, internal use) and White Label Reseller (starting at $4,999 USD, 25 devices, resale under agreement). White-label projects require 50% initial payment and 50% upon acceptance prior to final binary delivery. Software maintenance is distinct from personalized support and is defined in the formal quote.

7. Acceptable Use & Anti-Spam Compliance

Customers must comply with applicable telecommunications and anti-spam legislation, including CAN-SPAM, GDPR, and CASL. You may not utilize LeoMail for phishing, malware dissemination, deceptive header spoofing, or transmission of prohibited content. Violation of acceptable use entitles LeoMail to revoke license authorization without refund.

8. Inquiries & Support Communications

For support or licensing inquiries, contact us at [email protected].