Support & Licensing FAQ

A supported computer, an internet connection, your own SMTP account, and a contact list you are allowed to email. LeoMail supplies the software; your sending provider supplies the email service and sets its limits.

Yes. Request a 1-day trial with your email and WhatsApp number. Our team reviews each request and contacts you through both channels. If approved, the 24-hour trial starts when you first activate the app. No payment card is required.

Solo is $99 for 1 computer, Professional is $199 for 3, and Business is $299 for 5. All include the same core features, permanent access to LeoMail 4.x, and 6 months of standard support. Future major-version upgrades are not included. Sending-provider charges and applicable taxes are separate.

No. Inbox placement depends on your sending domain, authentication, provider reputation, contact quality, and message content. LeoMail cannot guarantee inbox placement or bypass provider limits. A sent message is not proof of inbox delivery.

Yes. Keep LeoMail open, your computer awake, and your internet connection active while sending. If sending is interrupted, review campaign status before restarting. LeoMail is not a cloud service that continues sending after your computer shuts down.

Contacts and drafts are stored on your computer. Online services are also used for licensing, sending, campaign records, unsubscribe handling, and tracking. Your sending provider processes outgoing messages. See the Privacy Policy for details.

Your purchased version remains available. Included support covers installation, activation, feature guidance, and product troubleshooting for 6 months from first activation. It does not include campaign writing, managed sending services, or guaranteed inbox results.

Add another device to a paid license for $49, paid once, from the billing page. To replace a computer, use the Devices section of your portal to remove its activation before activating the replacement. Extra devices do not restart the support period.

No. Professional and Business allow more computers to be activated. Each computer keeps its own local workspace; these plans do not include shared cloud editing or automatic workspace synchronization.

Read the Refund Policy before buying. The published 7-day policy has eligibility conditions and is not an unconditional money-back guarantee. A trial lets you check your setup before purchase.

We use your WhatsApp number and email to review your request, share the decision, and provide setup instructions. Enter a number with the correct country code that you can receive messages on.