Commercial Support Policy
Effective: September 2026 • Direct Purchase Verification & Third-Party Support Rules
Direct Purchases Only: Strict Eligibility Rule
Technical support and maintenance are exclusively provided to customers who purchased directly from WebLeo or through our official website (leomail.xyz via Polar).
No technical support or assistance will be favored or provided under any circumstances if you have not purchased from either of these two verified direct sources.
1. Authorized Direct Channels & Eligibility
To qualify for direct technical support, your license purchase must originate from one of our two official channels:
Direct purchases completed through our online checkout backed by official Polar billing records and license receipts.
Official direct licenses issued and confirmed directly through WebLeo's verified WhatsApp and direct sales team.
2. Purchases from Resellers or Third-Party Sellers
If you purchased from a reseller or seller and encounter any technical issues:
- Contact your seller/reseller directly: Submit your issue or inquiry to the party that received your payment.
- Seller must contact us: Your reseller or seller must contact LeoMail / WebLeo directly on your behalf with their authorized partner credentials to coordinate resolution.
- No direct assistance: Direct support requests sent by third-party buyers to our helpdesk will be rejected and redirected back to the seller.
3. Contact Numbers Printed in Packages, In-App, and Documentation PDFs
Support Numbers are for Direct Developer Reference Only
We provide our official support numbers, contact lines, and email addresses inside software packages, installer licenses, in-app dialogues, and documentation PDFs (including user guides and release packages). This does not mean that third-party or reseller purchasers are entitled to direct support from us.
These support numbers and developer contacts are embedded strictly for reference to direct developers and authorized direct buyers who hold verified purchase records with WebLeo or our official website.
Direct support requires direct purchase: Simply finding our support phone numbers in a PDF manual, installer dialogue, or app interface does not grant support privileges. If you obtained software from a third party, you must have that third party contact us directly.
4. Mandatory Proof of Purchase Requirements
When opening a ticket with our support desk, you must provide verified documentation to confirm your direct purchase status. Incomplete requests will not be processed:
- Valid License Key: The active, registered license key issued for your workstation.
- Registered Email: The original email address associated with your checkout.
- Website Purchases: Official Polar invoice or order confirmation email containing your Polar order reference ID.
- WebLeo Purchases: Verified proof of purchase and transaction confirmation from WebLeo official WhatsApp.
5. Support Period & Included Scope
Direct commercial licenses include six (6) calendar months of technical product support starting from the date of your first workstation license activation.
Covered Under Support
- • Software installation & desktop setup guidance
- • License key validation and machine unbinding
- • Documented application features and workflows
- • Troubleshooting reproducible software defects & bugs
Not Covered (Exclusions)
- • Third-party SMTP provider bans or deliverability issues
- • Domain blacklist remediation or spam filter bypass
- • Poor list quality, bounce rates, or subscriber complaints
- • Custom code, private script writing, or bespoke modifications
6. Response Time & Service Level
Support is delivered on a best-effort basis without a strict SLA guarantee. Inquiries are queued and addressed sequentially during standard business operations.
Contact Official Support
Eligible direct buyers with valid proof of purchase can reach our technical support team via our official email address.
[email protected]